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Project Details
CLIENT
Product
Internal Builder Platform
Skills
Systems Design
User Research & Testing
Information Architecture
Design Mentorship
My role
Senior UX
Timeline
Q1 2023 - Q2 2025
During my time at Centene, I led the design and oversight of the Builder Tools product suite,
a critical internal platform used by our in-house teams to manage complex healthcare claims and
assessments.
My primary focus was ensuring this entire suite of products: Assessments, Notes, IMP and Membership
Collections, was intuitive and easy to use while also accounting for the inherent
complexities
involved with detailed health related information.
I guided design direction for these products, mentored junior designers through co-design sessions and
QA, and collaborated with other design leadership to ensure a cohesive, effective, and user-centric
platform that upheld company standards as well as modern design best practices.
Problem
Centene's in-house teams relied on a series of scattered, individual web pages to manage the complex logic of member assessments and claims. These disconnected tools did not coordinate with each other, creating workflow inefficiencies and making it difficult to track information consistently.
A single, unified platform was necessary to consolidate all of their builder products -
providing the administrative team with a robust and cohesive solution essential for their success. This is where I came in. I was tasked with leading the design of this new platform, beginning with in-depth research and collaborative workshops to ensure the final product was tailored to the specific needs of their teams.
Finding a Solution
My process began with deep user research, where I conducted frequent interviews and presented early design drafts to our in-house teams. This allowed me to quickly identify their existing pain points and refine initial concepts into user journeys through collaboration with both the admin and dev teams.
This iterative feedback loop was crucial in transforming the initial designs into the final, high-fidelity workflows.
My primary goal was to apply these insights to our companies existing design patterns and guidelines, fitting them within the overall builder tool layout to deliver intuitive, scalable, and easy-to-use solutions for each product.
Results
We ultimately delivered over 1000 unique screens, carefully and thoughtfully designed.
Changing scattered data into a coordinated system unlocked a new level of workflow efficiency.
Following the implementation of the new designs, Centene possessed a fully-integrated builder suite that allowed different departments to manage and coordinate all claims, assessments, notes and collections with ease. This eliminated the previous workflow inefficiencies caused by disconnected tools, resulting in a drastic improvement in company efficiency and providing a more powerful, intuitive platform for the in-house teams who relied on it daily.